RUO Policy

What this section must establish

• A plain definition of research use only, and that it describes the permitted use rather than a quality grade.
• That the materials have not been evaluated or approved by any regulator for any use in humans or animals.
• That no material sold here is a drug, food, cosmetic, dietary supplement, or medical device.
• That labelling a material for research use does not make an otherwise unlawful use lawful.

What this section must establish

• What the buyer attests to at checkout, and that the attestation is a condition of sale rather than an acknowledgement.
• The consequence of attesting falsely.
• That the attestation is retained as a compliance record and may be produced to a regulator.

How the system behaves today

• The attestation must be accepted explicitly at checkout; it is not pre-ticked and cannot be skipped.
• The exact text shown is stored with the acceptance, alongside the timestamp, IP address, and user agent.
• The record is append-only in the database: it cannot be edited or deleted, including by Cryo Labs staff or application code.
• An order cannot move past payment unless the attestation record exists.
• Customers can review every attestation they have accepted, with dates, in their account.

What this section must establish

• Administration to humans or animals, in any amount, by any route.
• Any diagnostic, therapeutic, preventative, food, cosmetic, or household application.
• Resale, relabelling, repackaging, or redistribution for any of the above.
• Compounding into a product intended for human or veterinary use.
• The steps Cryo Labs takes on becoming aware of a prohibited use.

What this section must establish

• That Cryo Labs does not provide protocols, quantities, schedules, preparation instructions, or any guidance on using the materials.
• That no employee or representative is authorised to give such guidance, and that any purported guidance is void and must not be relied on.
• Where a buyer should take questions about a compound instead: their own institution, their institutional review or safety body, or a qualified professional.

How the system behaves today

• Product records hold specification data only. The catalogue has no field for effects, applications, benefits, or instructions, so none can be published.
• Support tickets carry a fixed topic list covering orders, shipping, storage and handling, documentation, billing, and account access. There is no advisory topic.
• The site contains no dosage calculator, dose log, scheduling tool, protocol builder, or cycle tracker, and none will be added.

What this section must establish

• Determining that possession and intended research use are lawful in the buyer’s jurisdiction.
• Safe handling, storage, containment, and disposal in line with institutional requirements.
• Restricting access to the materials to qualified personnel.
• Maintaining the records the buyer’s own regulator or institution requires.

How the system behaves today

• Storage temperature is published for every product, and receiving and storage instructions are given on the Shipping & Storage page.

What this section must establish

• What a certificate of analysis establishes, and what it does not.
• How long documentation remains available to a buyer.
• How to request documentation for a past order.

How the system behaves today

• A certificate of analysis is published against the lot supplied and can be downloaded from the product page. Cryo Labs does not perform the analysis; it commissions it from an independent laboratory. The panel covers identity, purity, and net content only.
• Certificates are stored privately and served through short-lived signed links rather than public URLs.

What this section must establish

• Cryo Labs’ right to refuse, cancel, or refund any order without stating a reason.
• Circumstances that will ordinarily lead to refusal, and that the list is not exhaustive.
• That refusal is not an accusation and creates no liability.

What this section must establish

• How to report a suspected prohibited use, a mislabelled shipment, or a documentation discrepancy.
• What Cryo Labs does on receiving a report.